FAQs

Yes!  

Please see our list of insurances accepted under the "Office Info-Insurances" Menu Tab. 

Before making your appointment for a well visit, please make sure that the last well visit has been at least one year prior for insurance purposes. We also ask you to provide a copy of all medical records, including a complete vaccine record, at least 3 days prior to the appointment. 

This allows for proper preparation ahead of your appointment and helps us decrease wait times!

Thank you and welcome aboard!

Our office is open Monday through Friday from 8 AM to 5PM.   As our daily schedule is subject to change, please call to confirm office hours.

To make an appointment, please call our office. To ensure the best use of time for both our physicians and patients, all of our office visits are by appointment only. 

Please arrive at our office 10 - 15 minutes before your appointment. This will allow you to update any demographic and insurance changes.

 If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else. No Shows will be charged $25.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

PleAase refer to our insurance page to review a list of accepted insurance providers.

We have a physician on call after hours. Please call our office for urgent reasons only. 

Refills of medications, prior authorizations, and referrals will not be handled after hours. Please send these requests through the portal or your pharmacy.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

A pediatrician is a medical doctor who specializes in the care of children. 

Pediatricians have undergone training through both undergraduate and medical school, as well as three years of focused training in a Children's Hospital residency program.   They are trained extensively in both the health and illnesses of infants, teens, and young adults.

Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. 

They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

Our Pediatricians have active TX Medical Board Licenses and maintain their certifications through the American Board of Pediatrics. We provide physician based care only, and do not offer care from mid-level providers.

We always try our best to keep continuity with your preferred doctor. 

Every effort is made to arrange your child's well care and follow-up visits with the physician of your choice. When your child is ill, he or she may see any one of our physicians.

Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

Immunizations are a series of shots given to children at different ages to help ward off serious and potentially fatal or debilitating childhood diseases. 

Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases.

According to The American Academy of Pediatrics (AAP), vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. 

We follow the ACIP's and AAP's recommended immunization schedule! If you're apprehensive about vaccinations, please do not hesitate to contact our office.

To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics (AAP). Please discuss your immunization questions and concerns with any of our pediatricians.

For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. 

Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan requires a referral.

For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

Any lab results that require urgent attention will be called to you quickly. The provider that ordered the labs or tests will address other abnormal lab results as soon as possible. 

Normal values are reviewed and addressed by the physician who ordered them.

You may request refills from your pharmacy. If your request is urgent, and you have not received your refill within 24 hrs, please call our office and leave a message with your doctor's MA.

Prescription refills for controlled substances used to treat ADHD are considered non-urgent. They will be refilled Monday through Friday only. Please check with your pharmacy first to make sure your medication is in stock before requesting a refill.

 For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. 

Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.

Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.

Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent's page for more information.

We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.