Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We are excited to share why vaccinations are important. We are willing to work with your family regarding your questions and concerns about immunizations. However, if you are planning to never give routine vaccinations, then this is not the office for you!

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care or heading to another provider for urgent care. 

We want to be involved in either providing care in our office where appropriate or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet our patient's needs, offering both routine well visits and sick visit appointments. We do not routinely offer walk-in appointments.  

To ensure we provide you with the most efficient care, we highly recommend that you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. 

When our office is closed, if you have an urgent issue that cannot wait until morning, you can call our main number, and the provider on call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. 

Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best to check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Insurance copays and deductibles are expected to be paid at the time of service if you have not met them for the year. 

If you are unable to comply, you must speak with our front desk coordinators or our biller before the visit to set up a payment plan.

For acute care, please call our office. Our front desk coordinators will do their best to get your child seen based on the urgency of the concern, keeping in mind both your child's healthcare needs and your time. 

Our goal is to keep you out of the urgent care and ER! If there is limited availability for same-day sick visits, our front desk coordinator will get a clinical manager or physician to see how best we can help you and call you back.

For well visits, call our routine appointment line. Well visits may be scheduled up to 3 months in advance. You will receive an automated reminder 3 months ahead of when your child is due for their next well visit. (Automated reminders are also sent for any vaccines for which your child is due.)

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5-10 minutes before your appointment. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.